Data protection and privacy policy 

 

Website data protection and cookies

I value your privacy as I value my own.  If you have filled in any of my contact forms on Weybridge Hypnotherapy’s website, I will keep that information in order to contact you only. Data collected from tracking cookies may be used to enhance my website but will not contain any personal information. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps me to improve the way my website works. However, these cookies do not collect personal data about you. You can turn off cookies by blocking them in your browser, but this may mean that some functions of the website will no longer work. Your information will never be shared with 3rd parties unless I believe there is a risk to you or others. My website does use third parties such as Wix and Google Analytics who have their own various ways of tracking numbers visiting the website. When browsing my website as a visitor, they will not collect any identifiable data without your previous consent, as they will also be compliant with GDPR. If you leave my website for another (even if the link is on my website) I am not responsible for any information they may use.

 

General Data Protection Regulations (GDPR), 2018 explained

GDPR replaces the 1998 Data Protection Act, to ensure your personal and sensitive, confidential data is kept private and held securely, being processed in the way that you have agreed to. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers things like any session records, text messages or emails we exchange. I will need to gather certain information when you become a therapy client and these statements and policies are here to assure you regarding how your personal data will be safely stored.

 

Client Privacy

When you become a client, I will need to collect information about why you are using the service, a small amount of health information and a small amount of information about your important others, alongside brief session notes. This information enables me to provide a high-quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session. Your contact details and doctor's details will only be used with your explicit consent or in an emergency.

 

All client data that I hold about you will be stored securely for a period of 8 years in accordance with the CNHC guidelines.

Under GDPR you do not have the right to ‘erasure’ before the end of the required retention term. However, I can make your documents anonymous which you must request by email. I would have to save the letter of request for anonymity for my insurance company’s legal team and tax purposes. All your details would be recorded with a pseudonym or initial to prevent any identifying details. Please understand that I will be holding very minimal information.

 

As I receive regular clinical supervision, I may share information with my supervisor about our therapy sessions, but I would never divulge information that would identify you as my client.  

You have a right to request to see any data that I hold on you. The request must be in writing, please email info@weybridgehypnotherapy.co.uk and allow 14 days for a reply.

 

Email and text messaging Information

If you choose to correspond with me through email or text, I may retain the content of your email or text messages together with your email address and phone number and our responses. My phone is password protected, as is my work laptop. Please do not send personal information over text message or email.

 

Cancellation policy

Please note Weybridge Hypnotherapy’s cancellation policy is as follows:

  • Please give at least 24 hours’ notice so that the session can be offered to clients who are on the waiting list.

  • Missed appointments or appointments that are rescheduled with less than 24 hours’ notice will be charged at the full rate.

  • Please ensure you are on time for your appointment. It is likely that there will be an appointment booked immediately after yours and as a result any lateness will reduce the time available for your session.

 

Online Zoom Therapy Sessions

Online sessions are just as effective as face-to-face sessions, and in fact some clients find them more convenient. However, there are concerns around confidentiality, privacy and unreliable technology. I will never record or take photos of your sessions and I ask that you do not either.

In order to make the most of your online session, here are a few useful pointers:

  • Positioning – Find a place where you won’t be disturbed or overheard (to ensure confidentiality) and choose a comfortable chair, couch or bed where you will be able to relax back for the trance work. You may like to have a blanket ready to help keep you warm and comfortable.

 

  • It can be useful to experiment beforehand with the positioning of your device so that I will still be able to see you on my screen while you are relaxing.

 

  • Music - The quality of music played remotely during trance can vary.  You may like to choose your own relaxing background music that can be played at your end instead at the appropriate time. 

 

  • Potential loss of signal – At the first meeting we will discuss a backup plan in the event of loss of remote contact during the session. This will include alternative methods of communication. 

 

  • In the event of loss of contact during trance, please be reassured that this poses no risk to you at all – you are always in control and are able to come round naturally and safely whenever you choose.  You can then call me back if you wish, if you wake within the prescribed appointment time, or message me any time afterwards.

 

  • Some people choose to set an alarm for 30 – 40 minutes from the start of the trance work for extra reassurance.

 

 

Safeguarding children

I am happy to work with children from the age of 8. However, my website is not for children and please do not allow them to submit their personal data online. Any consultations must be carried out with a parent or guardian present and any subsequent sessions will be will be with the parent or guardian on the premises. I have an up to date enhanced DBS certificate.

If you have any questions regarding this policy, or your dealings with my website, please contact me:
info@weybridgehypnotherapy.co.uk

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